Here's the English translation of the provided Chinese text about charging troubleshooting solutions
Public charging station – Can't charge:
Replug the charging gun; lock the car, unlock, and try again.
Switch to the adjacent charging post or try a different operator's charger.
Check the charging port for water accumulation, dust, or foreign objects; wipe dry and clean before plugging in.
In extremely cold or hot weather, the battery thermal protection may refuse charging. Let the vehicle sit for 10–20 minutes before trying again.